Jacki Johnson


As Group Executive, People, Performance & Reputation Jacki Johnson is responsible for creating shared value at IAG.

Jacki Johnson was appointed to the new role of Group Executive, People, Performance & Reputation in January 2015, responsible for the functions that come together to drive performance through organisational agility. These functions include: people and culture, corporate affairs, shared value and the IAG Foundation.

Jacki was previously Chief Executive for IAG’s New Zealand business, a role she held since November 2010. She is a Non Executive Director of Community First Credit Union, a member of the Community First Corporate Governance Committee, a former President of the Insurance Council of New Zealand, and the Chair of the Christchurch Recovery Chief Executives’ meeting. Jacki continues in her role as Executive Director IAG NZ.

Since joining IAG in 2001, Jacki has held several senior positions in both direct and intermediated insurance, including as Chief Executive Officer of IAG’s business partnerships division, now part of CGU; and managing IAG’s risk management and safety services, New South Wales and Victoria workers’ compensation fee based businesses, affinity groups, motor dealers and motor manufacturers insurance distribution businesses. She has also led organisational effectiveness and group strategy functions, and managed the integration of IAG and CGU’s workers’ compensation business. Jacki also established IAG’s online start up business, The Buzz. In 2010 this business received the Australia Business Award for outstanding achievement in Innovation. The online insurance business learnings generated in The Buzz were later migrated into IAG’s broader businesses.

Jacki has more than 20 years’ industry experience including roles with Allianz Insurance, HIH Insurance and IRS Total Injury Management. She is a former director of the New South Wales WorkCover Authority and the Personal Injury Education Foundation.

She is a proud mother of an adult daughter and is soon to gain a son-in-law. She enjoys Photography, reading, hiking, travelling and cooking.